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Membership Ts&Cs

TERMS & CONDITIONS 2018
FOR MEMBERS OF
THE SPORTSPACE & XC MEMBERSHIP PROGRAMME
BROUGHT TO YOU BY DACORUM SPORTS TRUST (a registered charity)

Background

We operate a customer-focused charitable sports trust for the benefit of the community we serve, and our aim with these terms of business is to set out clearly the basis upon which you are a member of the Sportspace & XC Membership Programme and able to use the facilities we operate. As these terms are intended to be legally binding we ask that you read all of the conditions and if you are in anyway unclear about any aspect of these conditions we urge you to discuss this with our membership team who are on-hand to help you.

These terms and conditions are intended to apply to all of our facilities with the exception of Little Hay Golf Course.

  1. Definitions

    In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

    "Sportspace & XC Membership Programme" means any of the following and any revisions or additions of them:
    Rackets Peak Membership
    Peak Membership
    Off Peak Membership
    Swim Membership
    Single Climb Membership
    Joint Climb Membership
    Family Climb Membership
    Single Skate Membership
    Single Skate Off Peak Membership
    Junior Skate+Swim Membership
    Junior Climb+Swim Membership
    General Activity Membership
    Aquaspace Swimming Lessons Direct Debits

    "we", "us" "our" means Dacorum Sports Trust

    "you", "your" means the person or persons who become members of the Sportspace & XC Membership Programme.

  2. Eligibility

    Each class of the Sportspace & XC Membership Programme has its own eligibility criteria and when you first join as a member or should you choose to change your type of membership we will rely on you to provide us with complete and accurate information to ensure that you have the correct type of membership. If your circumstances change then we rely on you to update us. We will not be liable for any consequential loss or damage you may be caused by any failure on your part to provide us with accurate and up to date information that might affect either your eligibility for membership or your use of the facilities.

  3. Payment Terms

    Membership Fees may be paid using the following methods:
    Direct Debit;
    Credit Card;
    BACS.

    The following Membership Payment Terms will apply:

    1. Annual Subscriptions

      If you pay 12 months Membership fees in advance, your Membership will run for the 12 month period covered by the payment without any refund should you choose not to use your Membership during the 12 month period.

    2. Direct Debit Subscriptions

      If you opt to pay your Membership fees on a monthly direct debit basis the cancellation provisions of paragraph 4 will apply.

      If your Membership Fees are paid by Direct Debit and you wish to change your bank or the account used to pay, you must inform our membership team of the new bank details and the date on which you wish the change to take effect. The number of membership fee payments required shall be determined by the type of membership you hold. Subject to the suspension provisions below, membership fees are payable throughout the period of membership irrespective of your actual use of the facilities. You may be denied access to the facilities whilst any membership fees or other sums due remain outstanding. In the event that membership fees remain unpaid for a period of more than 2 months, we may refer the matter to a third party debt collection company.

      Your membership is dependent on you maintaining payments of your monthly direct debit and if any monthly direct debit payment is not received on the due date for payment, then your membership will (except in exceptional circumstances and at our sole discretion) be automatically suspended until all due payments have been brought up to date. We reserve the right to cancel your membership if 3 or more monthly payments have not been received and the cancellation will take effect on the date you are notified.

    3. Third Party Collections and Administration of Direct Debits

      We may from time to time use a responsible and experienced third party service provider to manage our direct debit collections. The company appointed will be provided with personal data comprising your name, address, contact number and bank details for the sole purpose of managing our direct debit collections. By being a member you authorise us to disclose such data to the company.

  4. Cancelling your membership

    For customers who opt for Direct Debit Subscriptions we do not tie you to long term contracts and we allow our members to cancel their membership as long as we receive fair notice. In order for your membership to cancel you must give us at least 28 days notice (preferably by telephone to our membership team on 01442 507100 or email to membership@sportspace.co.uk) to expire at the end of the next calendar month. For example, if you serve 28 days on 15th June your membership will run until 31st July.

  5. Voluntary suspension of membership

    1. Your membership may be suspended in the event of long-term illness, injury or pregnancy. If you wish to suspend your membership you should inform the membership team no later than 5 days prior to start of the month in which you wish the suspension to take effect ("month" refers in this case to a membership billing period and not necessarily a calendar month). We may require a medical certificate, doctor's note or similar proof of illness or other incapacity for the suspension of your membership.

    2. Membership may be suspended at our sole discretion for non-medical reasons for a minimum period of one month up to a maximum period of three months. During such suspension, normal membership fees shall be replaced with a reduced monthly charge applicable from time to time.

    3. Periods of suspension shall not form part of the term of your membership. For example, if you have 8 months left of your membership, a 2 month suspension will still leave you with 8 months remaining following the end of the suspension.

  6. Your times of use

    1. Each type of membership and each facility will offer different hours of use. These will be explained to you when you become a member and may be subject to variation for operational reasons.

    2. There are additional terms for the booking of group exercise classes, courts for badminton, squash, tennis and table tennis set out in our website.

    3. Bookings are only accepted from members whose membership fees are up to date. Block bookings are not included in memberships.

    4. Members who participate in activities as a member of a club or social group will pay such fees as the club or social group charge for that activity and do not qualify for the free use of that activity.

  7. Corporate Member

    Corporate membership is only available to groups of 5 or more employees of the same company or organisation and should a corporate membership fall beneath the minimum requirement of 5 employees, the remaining corporate members will be notified that their membership will be upgraded to standard and the payments increased accordingly.

  8. Aquaspace Swimming Lessons Direct Debit

    1. Aquaspace Swimming Lessons Direct Debit Membership includes: One swim school lesson per week for 51 weeks within a 12 month period (Swim School All Year Round Swimming Lessons) Or, 38 weeks paid over 11 months (Swim School Term Time Swimming Lessons). Unlimited swimming during any public session.

    2. General Activity Membership is required for participants.  The cost of this can be included in the monthly direct debit or paid annually in advance.

    3. The Swim School operates a continuous assessment programme throughout the Swim School Year. Whilst every effort will be made to ensure continuity of teacher, this cannot be guaranteed. All teaching staff are qualified to ASA standard and will have access to the continuous assessment achievement records of all Swim School members.
    4. In the event of a lesson cancellation at any time a credit for the cost of the cancelled lesson will be made on the next month’s Direct Debit payment.
  9. General conditions

    1. You will be provided with your personal non-transferable membership number that you will be requested to show at the start of your activity session. If your membership number is used by anyone else with your knowledge or consent then we reserve the right in our sole discretion to charge you the non-member's rate for the activity used, suspend your membership or cancel your membership. Your membership number will be required for all telephone bookings.

    2. 12 hours notice is required for booking cancellation of courts and pitches, and 4 hours notice is required for cancellation of group exercise classes.

    3. Non attendance of booked sessions will result in a charge being made to your account at the appropriate activity rate for members.

    4. Bags must not be brought into the gym or indoor activity area, lockers are available. Membership fees do not cover the cost of lockers. Any property stored in lockers is stored at your own risk. We regret we cannot accept liability for any loss or damage that may occur to items stored in lockers.

    5. You are required to wear at all times clothing suitable for the activity you are engaged in together with safety equipment (where relevant) and clean shoes must be worn or used at all times.

    6. You must inform us if you have sustained a personal injury elsewhere or have developed a medical condition that may have consequences for training or involvement in any activity.

    7. We ask you to familiarise yourself fully with contents of our signs, notices on display, the location of emergency exits and the car park rules.

    8. You are required to abide by each centre's policy on the use of cameras, video and mobile phones.

    9. We constantly strive to improve your experience with our centres and as a result we will from time to time add to or change or withdraw the activities offered. We will try to give you as much warning as is possible but sometimes for operational reasons we are obliged to withdraw all or any part of the facilities for the periods where we need them for tournaments, exhibitions, competitions or other activities or in connection with any repair, alteration or maintenance work.

    10. Membership does not guarantee the availability of a parking space. Parking spaces are available on a first-come-first-served basis.

    11. Each centre within the SportSpace & XC Membership Programme will have its own centre rules (some of which will be common to all centres) and you are requested to familiarise yourself with these rules that are designed for the safety and wellbeing of all users. Failure to comply with the centre rules may result in suspension or cancellation of your membership entirely at our discretion.

  10. Grievance procedures

    1. Any complaint or grievance should in the first instance be referred to the duty manager of the facility you are using.

    2. If the complaint or grievance cannot be resolved to your reasonable satisfaction at a local level then we request that you email full details of the complaint or grievance to contact-us@sportspace.co.uk and the matter will be referred to a senior manager.

    3. In the unlikely event that the senior manager is unable to resolve your complaint or grievance then it will be referred to the Operations Director whose decision will be final.

  11. Data Protection

    We will not share your personal data with any third parties for any reasons without your prior consent. Such data will only be collected, processed and held in accordance with our rights and obligations arising under the provisions and principles of the Data Protection Act 1998.

  12. Variations

    We reserve the right on giving you 14 days' notice to amend or alter membership packages and these terms and conditions. We will display any changes or alterations on the relevant website www.sportspace.co.uk or www.thexc.co.uk.

  13. General

    These Terms and Conditions do not affect your statutory rights under consumer protection law.

  14. No Waiver

    No failure by us to enforce any provision in these Terms and Conditions shall constitute a waiver of the right to subsequently enforce that provision or any other provision of these Terms and Conditions. Such failure shall not be deemed to be a waiver of any preceding or subsequent breach and shall not constitute a continuing waiver.

  15. Severance

    If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected.

  16. Law and Jurisdiction

    These Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall be governed by, and construed in accordance with, the laws of England and Wales.

    Any dispute, controversy, proceedings or claim between the Parties relating to these Terms and Conditions (including any non-contractual matters and obligations arising therefrom or associated therewith) shall fall within the jurisdiction of the courts of England and Wales.

Head office:

Sportspace, Park Road, Hemel Hempstead, Hertfordshire HP1 1JS

Dacorum Sports Trust a company registered in England and Wales company number 4868497 whose registered address is at Sportspace Hemel Hempstead, Hemel Hempstead, Hertfordshire, HP1 1JS. Registered charity number 1103980.

Call: 01442 507100 or email: enquiries@sportspace.co.uk www.sportspace.co.uk www.thexc.co.uk

Sportspace Athletics Track
Sportspace Berkhamsted
Sportspace Hemel Hempstead
Sportspace Kings Langley
Sportspace Longdean
Sportspace Tring
Little Hay Golf Complex
XC

Sportspace Berkhamsted

Centre Opening Times*

Monday 6.15am 10.00pm
Tuesday 6.15am 10.00pm
Wednesday 6.15am 10.00pm
Thursday 6.15am 10.00pm
Friday 6.15am 9.00pm
Saturday 8.00am 8.00pm
Sunday 8.00am 9.15pm

 

*Gym opening times differ, please click for more information.

Sportspace Athletics Track

Centre Opening Times

Monday Closed
Tuesday 2.00pm 6.30pm
Wednesday 2.00pm 9.00pm
Thursday 2.00pm 6.30pm
Friday Closed
Saturday 10.00am 2.00pm
Sunday 10.00am 2.00pm

Sportspace Hemel Hempstead

Centre Opening Times*

Monday 6.15am 10.00pm
Tuesday 6.15am 10.00pm
Wednesday 6.15am 10.00pm
Thursday 6.15am 10.00pm
Friday 6.15am 10.00pm
Saturday 8.00am 8.00pm
Sunday 8.00am 10.00pm

 

Sportspace Hemel Hempstead is open from 9am-10pm on bank holiday Mondays.

 

*Gym opening times differ, please click for more information.

Sportspace Kings Langley

The Sportspace Kings Langley team operates various classes and courses for all ages in local venues. Please note that these classes are not included in the Gymspace Direct Debit Membership.

 

For more information, please call 01442 507100.

Sportspace Longdean

Centre Opening Times*

Monday 6.00pm 10.00pm
Tuesday 6.00pm 10.00pm
Wednesday 6.00pm 10.00pm
Thursday 6.00pm 10.00pm
Friday 4.00pm 10.00pm
Saturday 9.00am 2.00pm
Sunday 10.00am 9.00pm

 

Please note Sportspace Longdean is closed on Bank Holidays.

 

*Gym Opening Times

Sportspace Tring

Centre Opening Times

Monday 6.15am 8.00am
4.30pm 10.15pm
Tuesday 6.15am 8.00am
4.30pm 10.15pm
Wednesday 6.15am 8.00am
4.30pm 10.15pm
Thursday 6.15am 8.00am
4.30pm 10.15pm
Friday 6.15am 8.00am
4.30pm 9.15pm
Saturday 9.00am 8.15pm
Sunday 9.00am 9.30pm

Little Hay Golf Complex

Opening Times

Summer Weekdays 7.00am 9.00pm
Summer Weekends 7.00am 8.00pm
Winter Weekdays 7.00am 6.00pm
Winter Weekends 7.00am 6.00pm

XC

Centre Opening Times*

Monday 10.00am 10.00pm
Tuesday 10.00am 10.00pm
Wednesday 10.00am 10.00pm
Thursday 10.00am 10.00pm
Friday 10.00am 10.00pm
Saturday 10.00am 10.00pm
Sunday 10.00am 10.00pm

 

*Please call reception on 01442 507100 for the specific opening times of each activity.